Togolese Post Company trains delivery personnel to improve customer service and business performance

By:  Kanto Kai Okanta

Société des Postes du Togo has completed a four-day intensive training programme for its professional delivery personnel aimed at strengthening customer service, commercial efficiency, and operational performance.

The training, held from 18 to 21 May 2026, focused on equipping participants with practical skills to improve service delivery and enhance customer satisfaction as part of the company’s broader modernization and performance agenda.

According to the company, the programme covered key areas including knowledge of postal products and services, sales and workplace communication techniques, customer relations management, customer retention strategies, and professional conduct aimed at improving the overall customer experience.

The initiative forms part of efforts by the Togolese Post Company to strengthen the capacity of its workforce and ensure that teams remain responsive to the evolving needs and expectations of customers.

Company officials stated that the training also seeks to improve the competitiveness and public image of the postal service by promoting professionalism, efficiency, and service excellence across its operations.

The organization reaffirmed its commitment to building dynamic and results-oriented teams capable of supporting the company’s commercial growth while delivering quality services to communities across Togo.