By:
Nana Appiah Acquaye
MTN
Nigeria has convened a stakeholder engagement forum dubbed “Data on Trial” to
examine issues surrounding data consumption and billing transparency through an
open and fact-based discussion involving customer advocates, regulators,
independent auditors, and other industry stakeholders.
The
forum was designed as a platform for transparent dialogue on concerns related
to data depletion, providing an opportunity for stakeholders to review MTN’s
processes, raise questions, and receive clarifications supported by data,
figures, and expert insights.
The
session featured robust exchanges between participants, with discussions
focusing on how data usage is measured, billed, and communicated to customers.
Independent auditors and regulatory representatives were present to provide
additional oversight and contribute to the scrutiny of operational processes.
MTN
Nigeria Chief Executive Officer Karl Toriola reaffirmed the company’s
commitment to fairness and transparency in its service delivery, stating that
the telecom operator does not deliberately shortchange customers on data
consumption.
He
emphasized that trust remains central to MTN’s relationship with its customers
and said the company is committed to maintaining accountability through
continued engagement and openness.
The
telecommunications firm said the initiative forms part of its broader effort to
strengthen customer confidence and address public concerns through direct
engagement and transparent communication.
MTN
added that insights from the session will help inform future improvements in
customer experience and data service management.
