Tunisia convenes stakeholders to strengthen digital payments user protection framework

By:  Nana Appiah Acquaye

Central Bank of Tunisia has convened key stakeholders in the country’s payments ecosystem for a high-level dialogue aimed at user protection, transparency, and inclusion in digital financial services.

The event, organized as part of a broader needs assessment mission on the protection of users of digital payment systems, brought together more than 60 participants, including representatives from financial institutions, payment service providers, the postal sector, and international organizations.

Participants included officials from the Organisation internationale de la Francophonie, the Conseil Bancaire et Financier, as well as other ecosystem actors, who reviewed findings from a study examining the current state of user protection in Tunisia’s digital payments landscape.

Discussions were structured around four key areas: assessing the existing regulatory and operational framework, identifying and prioritizing user protection needs, incorporating stakeholder feedback to co-develop practical solutions, and strengthening collaboration among institutions to ensure effective implementation.

The initiative forms part of the “Promotion of Financial and Socio-Economic Inclusion in Tunisia” project, supported by the German Federal Ministry for Economic Cooperation and Development and co-funded by the European Union. The project is being implemented by Deutsche Gesellschaft für Internationale Zusammenarbeit.

Officials said the dialogue marks an important step toward building a more inclusive and resilient digital financial ecosystem, with a focus on ensuring that user protection remains central as digital payment adoption continues to grow.