Airtel Uganda reaffirmed its commitment to customer-centric innovation in Kampala

By:  Kanto Kai Okanta

Airtel Uganda has reaffirmed its commitment to customer-centric innovation and sustained investment in network infrastructure during a media engagement held at the Serena Hotel in Kampala.

The session brought together business journalists and senior executives, including Airtel Africa Group Managing Director and Chief Executive Officer Sunil Taldar and Airtel Uganda Managing Director and CEO Soumendra Sahu, to discuss the company’s performance, strategic direction, and the role of technology in enhancing customer experience.

Addressing participants, Taldar emphasized that Airtel’s operations across Africa are anchored on a customer-first philosophy, noting that the company continues to prioritize value creation for customers, shareholders, and society.

The company reported strong financial performance for the year ended December 2025, with Airtel Uganda’s revenue increasing by 13.3 percent to UGX 2,250 billion. Earnings before interest, taxes, depreciation, and amortization (EBITDA) margins reached 54.9 percent, while the full-year dividend rose by 41.6 percent to UGX 11.15 per share.

Executives also highlighted the deployment of artificial intelligence-driven solutions to combat online fraud and spam. According to Taldar, the introduction of these technologies has led to a significant reduction in scam-related messages in Uganda.

Discussions further covered Airtel’s infrastructure partnerships, including collaboration with SpaceX, as well as initiatives led by the Airtel Africa Foundation in advancing digital inclusion, financial inclusion, and education across its markets.

Sahu underscored Uganda’s strategic importance within Airtel’s African operations, noting that the country often serves as a launchpad for new innovations on the continent.

The engagement forms part of Airtel Uganda’s broader efforts to maintain dialogue with the media and stakeholders, as the company continues to expand its footprint and strengthen service delivery in the region.